호텔 종사원의 직장 내 괴롭힘이 조직시민행동에 미치는 영향에 관한 연구

• 영문명: The Effect of Hotel Employees' Workplace Bullying on Organizational Citizenship Behavior: Focused on the Mediated Effect of Psychological Contract Violation
• 발행기관: 관광경영학회
• 저자명: 김미경
• 간행물 정보: 『관광경영연구』제23권 제4호, 111~132쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2019.07.31

영문 초록

The aim of the following study is to determine the effect of hotel employees' workplace bullying on psychological contract violation and organizational citizenship behavior. The study also aims to verify the mediated effect of psychological contract violation in the relationship between workplace bullying and organizational citizenship behavior. The survey is conducted with four and five-star hotel employees, and the data of 298 participants are analyzed. The results of this study are as follows. First, workplace bullying has a negative effect on organizational citizenship behavior. Second, workplace bullying increases the perceived psychological contract violation. Third, psychological contract violation decreases organizational citizenship behavior. Fourth, psychological contract violation has a mediated effect in the relationship between workplace bullying and organizational citizenship behavior. The results of the study are meaningful as they verify the effect of workplace bullying on organizational citizenship behavior. They also allow a more in-depth understanding of how workplace bullying affects organizational citizenship behavior.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계와 분석방법

Ⅳ. 실증분석

Ⅴ. 결 론

참고문헌

키워드

Workplace Bullying Organizational Citizenship Behavior Bullying Mobbing Psychological Contract Violation Employee relations Employee attitudes