객실승무원의 기내 안전 활동이 탑승객의 신뢰와 안전태도에 미치는 영향

• 영문명: Impacts of Flight Attendants' In-flight Safety Activities on Passengers' Trust and Safety Attitude
• 발행기관: 관광경영학회
• 저자명: 박인주 김은주
• 간행물 정보: 『관광경영연구』제23권 제1호, 87~106쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2019.01.31

영문 초록

The very basic duty of flight attendants is to take care of the passengers on board to designated destinations safely and pleasantly. This study was intended to investigate the impacts of flight attendants' in-flight safety activities on passengers' trust and safety attitude. To this end, we distributed 160 copies of questionnaires and used them for the frequency analysis, reliability analysis, confirmatory factor analysis and multi-regression analysis. The result of this study is presented as follows: First, in-flight safety activities were found to have no significant effect on trust. Second, among the four factors of in-flight safety activities, the two factors (presenting the safety information and safety information channel) were found to have significant effect on safety attitude. Third, trust was found to have significant effect on safety attitude.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결 론

참고문헌

키워드

Flight Attendant In-Flight Safety Activities Trust Safety Attitude