외식 종사원의 감정노동과 사회적 지원이 직무만족에 미치는 영향

• 영문명: The Effects of restaurant employees Emotional Labor and Social Support on Job Satisfaction: Mediating Effect of Work-Life Balance
• 발행기관: 관광경영학회
• 저자명: 이기성 안지현
• 간행물 정보: 『관광경영연구』제24권 제5호, 473~498쪽, 전체 26쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2020.09.30

영문 초록

Due to the nature of the food service industry, internal support is needed to balance job satisfaction and work satisfaction among employees, who are emotional workers, in that service is made to contact customers based on human services. The purpose of this study is to investigate the effects of emotional labor and social support for food service company employees on job satisfaction as a mediating effect of work-life balance and work-life balance and job satisfaction. To conduct the research, 320 questionnaires were distributed in Gyeonggi area from February 1 to February 10, 2020 using the Google Internet survey system. A total of 300 responses were obtained, excluding 20 infeasible data. The SPSS statistics program was used to verify the mediating effect through frequency analysis, exploratory factor analysis and reliability analysis, multiple regression analysis, and hierarchical regression analysis. Hypotheses 1, 2, Deep acting had a positive effect on work-life balance and job satisfaction. Hypotheses 3, 4, Coworker Support had a positive effect on work-life balance and job satisfaction. Hypothesis 5, work-life balance had a positive effect on job satisfaction. Hypotheses 6, 7, Deep acting and Coworker Support had a positive effect on job satisfaction by partially mediating work-life balance. As an implication, positive resources that can be obtained from the state of personal emotions and interpersonal relationships required for the work of catering employees are empirically grasped by applying work-life balance and job satisfaction for individuals to the workplace.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 성과분석

Ⅴ. 결 론

참고문헌

키워드

Superviso Support Coworke Support Dee Acting Surfac Acting Work-Lif Balance Jo Satisfaction