크루즈 종사원의 감정노동이 감정소진과 이직의도에 미치는 영향

• 영문명: The Effect of Emotional Labor of Cruise Employees on Emotional Burnout and Turnover Intention
• 발행기관: 관광경영학회
• 저자명: 유순호 안대희
• 간행물 정보: 『관광경영연구』제24권 제5호, 451~472쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2020.09.30

영문 초록

The purpose of this study is to identify the inner behavior and the surface behavior, which are the factors of emotional labor, and to examine the impact relationship between emotional labor, emotional exhaustion, and turnover intention for cruise employees working in the cruise industry, a promising industry in the 21st century. Data collection was conducted from February 1, 2019 to January 31, 2020 A total of 300 copies of the questionnaires were distributed and 292 copies were collected. To achieve the research objective, statistical analysis was conducted through SPSS23.0 and AMOS statistics program. As a basic analysis, frequency analysis and technical analysis were conducted to understand demographic characteristics, and exploratory factor analysis, confirmatory factor analysis, and reliability analysis were performed to determine the reliability and validity of respondents. After verification, the hypothesis was verified by performing a covariance analysis. First, Emotional labor will have a positive effect on emotional exhaustion. Second, Emotional labor will have a positive effect on turnover intention. Third, Emotional burnout will have a positive effect on turnover intention. The purpose of this course is to present an effective development direction of human resources management for cruise hotel companies and a way to enhance competitiveness.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결 론

참고문헌

키워드

Emotiona Labor Emotiona Burnout Cruis Employees Turnove Intention