호텔종사원의 자아탄력성이 직무소진에 미치는 영향

• 영문명: The Effects of Ego Resiliency on Job Burnout of Hotel Employees
• 발행기관: 관광경영학회
• 저자명: 박운서
• 간행물 정보: 『관광경영연구』제24권 제7호, 743~758쪽, 전체 16쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2020.12.31

영문 초록

This study was intended to investigate the effects of ego resiliency on job burnout of hotel employees and the effects of job burnout on job satisfaction. The purpose of this study is to provide implications for effective human resource management of hotel corporations. An empirical analysis based on the survey results verified statistical significance using SPSS Win 20.0 statistical package program according to the subject of the analysis and purpose of this study. According to the result of regression analysis on the effects of ego resiliency on depersonalization, it was identified that optimistic attitude and interpersonal relations make negative effect on depersonalization. According to the regression analysis on the effects of ego resiliency on emotional exhaustion, it was identified that optimistic attitude makes significant negative effect on emotional exhaustion. Regression analysis on the effects of ego resiliency on decline in a sense of accomplishment identified that confidence makes significant negative effect on a sense of accomplishment. Ego resilience can be understood as an ability to relieve exhaustion symptoms despite the high aggressiveness of customers. Given the reality of hotels where direct control of customer aggression is not so easy, it is believed that efforts will be needed to increase ego resiliency capacity of each employee at the organizational level.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 성과분석

Ⅴ. 결 론

참고문헌

키워드

Ego Resiliency Job Burnout Depersonalization Eemotional Exhaustion