감정노동이 직무스트레스와 심리적 웰빙에 미치는 영향

• 영문명: The Effect of Emotional Labor on Job Stress and Psychological Well-being
• 발행기관: 한국관광학회
• 저자명: 김효실
• 간행물 정보: 『관광학연구』제38권 제8호, 321~344쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2014.10.31

영문 초록

This study attempted to find out the effect of emotional labor on job stress and psychological well-being among hotel employees who greet customers with a bright look and perform their tasks. The data collected from a survey of 282 employees in resort hotels was analyzed. The factor analysis showed that there were two dimensions for emotional labor(emotional dissonance and emotional efforts), three dimensions for job stress(work-related, customer-related, and environment-related stress), and six dimensions for psychological well-being (alienation, reduced personal accomplishment, dependence, environmental mastery, self-acceptance, and purpose of life). Research findings revealed that emotional dissonance had a positive influence on customer-related stress, work-related stress, and environment-related stress. Emotional dissonance had a positive influence on alienation, reduced personal accomplishment, and dependence. Emotional efforts had a positive influence on purpose of life and environmental mastery and a negative influence on reduced personal accomplishment. Lastly, customer-related stress had a negative influence on environmental mastery and work-related stress had a positive influence on alienation, dependence, and reduced personal accomplishment.

목차

I. 서론

II. 이론적 배경

III. 연구방법론

IV. 분석결과

V. 결론

참고문헌

키워드

감정노동 직무스트레스 심리적 웰빙 Emotional labor Job stress Psychological well-being