호텔종사자의 직무요구와 직무자원(JD-R), 직무열의, 자아효능감 및 업무성과간의 관계연구

• 영문명: Examining the Relationships among Hotel Employees' Job Demands, Job Resources, Work Engagement, Self Efficacy, and Department Performance
• 발행기관: 한국관광학회
• 저자명: 김희진 현성협 김인신
• 간행물 정보: 『관광학연구』제37권 제8호, 33~53쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2013.10.31

영문 초록

The aims of this research were to identify critical factors of not only job demands but also job resources in inducing hotel employees' work engagement and examine the interrelationship among work engagement, self efficacy and department performance. Based on the literature review, proposed model and 10 hypotheses were derived. The conceptual model empirically tested using data collected from 319 hotel employees. The results from structural equation modeling reveled that (1) two sub-dimensions of job demands, which include work overload and emotional demands, have negative impact on work engagement, but the other one, work-home interference, does not have a significant impact on work engagement, (2) among four sub-dimensions of job resources, three sub-dimensions (social support, job autonomy and opportunities to learn and to develop) enhance work engagement but feedback, and (3) work engagement positively influences on both self-efficacy and department performance. In addition, the effect of self-efficacy on department performance is significant. Based on the findings from this empirical study, theoretical and practical implications are discussed.

목차

I. 서론

II. 이론적 배경

III. 연구방법

IV. 실증분석 결과

V. 결과 및 시사점

참고문헌

키워드

직무요구 직무자원 직무열의 자기효능감 업무성과 Job demands Job resources Work engagement Self efficacy Department performance