여행사 종사원의 직무 스트레스가 직무소진과 이직의도에 미치는 영향

• 영문명: The Effects of Travel Agency Employee Job Stress on Job Burnout and Turnover Intention
• 발행기관: 관광경영학회
• 저자명: 김선희 이미혜
• 간행물 정보: 『관광경영연구』제25권 제2호, 57~77쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2021.03.31

영문 초록

The purpose of this study is to present effective human resource management through empirical analysis of the effects of job stress on job exhaustion and turnover of travel agency employees. After distributing 320 copies of the questionnaire, the final 300 copies were collected and analyzed using SPSS 21 and the following results were obtained. First, the employee's job stress had an effect on job burnout, and among them, job characteristics and interpersonal relationships showed a high impact relationship. Second, job exhaustion influenced turnover, among others, emotional depletion and high impact. Third, job stress affected the degree of turnover, and affected the job environment and job characteristics. Due to the nature of the travel agency's work, the stress of employees is accumulated due to excessive workload, conflicts with customers, and internal and external variables, which affect job exhaustion and turnover. In future studies, with the deepening travel recession leading to a series of travel agencies implementing voluntary retirement and unpaid leave to adjust their workforce, additional variables on job insecurity could suggest other meaningful results and implications.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석 결과

Ⅴ. 결 론

참고문헌

키워드

Travel Agency Travel Agency Employee Job Stress Job Burnout Turnover Intention