온라인 여행사 웹 사이트 품질이 구매의사결정 및 구매행동에 미치는 영향

• 영문명: A Study on the Effect of Website Quality of Online Travel Agency on Travelers' Purchasing Behavior: Focusing on the Moderating Effect of Security Awareness
• 발행기관: 한국관광학회
• 저자명: 조용현 남효석
• 간행물 정보: 『관광학연구』제36권 제8호, 317~337쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2012.10.31

영문 초록

The purpose of this study was to examine the quality factor of online travel agency websites and the effect of website quality of online travel agency on travelers' purchasing behavior. Furthermore, this study empirically investigated high or low depending on the travelers' security awareness. The findings of the study were as follows: First, essence factor of information quality had a significant impact on travelers' decision making and purchasing behavior; Second, accuracy and convenience factor of service quality had a significant impacted on travelers' decision making and purchasing behavior; and Third, Traveler's decision making affected purchasing behavior. The results also revealed high or low depending on the online travel agency on travelers' security awareness. The study's findings suggest that the purchasing behavior of higher security awareness travelers was not easy to determine even if they had in fact made a purchase decision. In other words, online travel agencies must continue to focus on maintaining and enhancing their website security to enhance opportunity for increased user traffic, purchase transactions, and enhanced customer loyalty.

목차

I. 서론

II. 이론적 배경

III. 연구방법

IV. 실증분석

V. 결론

참고문헌

키워드

온라인 여행사 웹사이트 품질 정보품질 서비스품질 보안의식 Online travel Quality of website Information Quality Service Quality Security awareness