호텔 식음료종사원의 사회적 자본이 지식경영 및 직무만족, 조직몰입에 미치는 영향

• 영문명: The Effect of F&B Employees' Social Capital on the Knowledge Management and Job Satisfaction, Organizational Commitment in the Hotel Industry
• 발행기관: 한국관광학회
• 저자명: 장병권 안대희 고석영
• 간행물 정보: 『관광학연구』제36권 제1호, 307~330쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2012.02.29

영문 초록

This study aims to examine the impact of social capital on elements including knowledge management, job satisfaction and organizational commitment on hotel food and beverage employees. Additionally, the study aims to provide strategic management materials which are useful for hotel managers and service marketing business. The results from the surveys conducted indicate the following; First, perceived social capital from the food and beverage employees may be classified into a group of categories comprising terms such as trust, participation, network and norm; Second, trust, participation and network indicate a positive influence on knowledge management; Third, trust, participation and network contribute a positive influence on job satisfaction and organizational commitment; and Fourth, knowledge management. conveys a positive influence on job satisfaction and organizational commitment. The findings further support priority for enhanced employee engagement as means of satisfying enhanced job satisfaction and performance.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 실증분석 결과 및 해석

Ⅴ. 결론 및 시사점

참고문헌

키워드

사회적 자본 지식경영 직무만족 조직몰입 Social capital Knowledge management Job satisfaction Organizational commitment