호텔 직원의 심리적 임파워먼트와 친사회적 서비스 행동간의 관계

• 영문명: The Relationships between Hotel Employees' Psychological Empowerment and Prosocial Service Behavior: Focused on the Mediating Effects of Role Clarity
• 발행기관: 한국관광학회
• 저자명: 崔滎珉 趙在根 李亨龍
• 간행물 정보: 『관광학연구』제35권 제8호, 31~55쪽, 전체 25쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2011.10.31

영문 초록

This study was to examine the effect of hotel employees' psychological empowerment(PE) on their pro social service behavior(PSB). In particular, this study investigated the mediating effect of role clarity(RC) on the causal relationships between PE and PSB. A critical review of available literature on the issues were presented and specific attention was paid to the mediating effect of role clarity which might work in between PE and PSB. The data for this study were collected from 142 employees who were working at 4 tourist hotels in Seoul. Hotel employees' PE was measured in terms of four dimensions such as competence (COM), self-determination(SD), impact(IM), and meaningfulness (ME). Results of aroian test indicated that the effect of ME on PSB was partially mediated by RC. and that the effect of IM on PSB was fully mediated by RC. However, the mediating effect of RC between COM and PSB was not statistically significant. Also the effects of SD on both RC and PSB was also not significant.

목차

Ⅰ. 서론

Ⅱ. 선행연구 고찰

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

심리적 임파워먼트 역할명확성 매개효과 친사회적 서비스 행동 아로이안 검정 Psychological empowerment Role clarity Mediating effects Prosocial service behavior Aroian test