기내 통역 품질 요인

• 영문명: In-flight Interpreting Quality Factors: Focusing on Language Anxiety Relief and Service Satisfaction of Passengers.
• 발행기관: 융합영어영문학회
• 저자명: 김도훈(Kim, Do-hun) 김승연(Kim, Seung-yeon)
• 간행물 정보: 『융합영어영문학(구.English Reading and Teaching)』제7권 3호, 61~90쪽, 전체 30쪽
• 주제분류: 인문학 > 언어학
• 파일형태: PDF
• 발행일자: 2022.12.31

영문 초록

This study investigates the quality factors of in-flight interpreting service and its quality on language anxiety of the passengers. Surveyed herein are 250 passengers who had boarded international flights within the last three months, and the data was processed with SPSS 22.0. The analysis found that both the formality and the accuracy of interpreting were the critical factors in the in-flight interpreting service. The two factors contributed to reducing passengers’ language anxiety and to increasing overall air service satisfaction. The survey has revealed that various efforts are required to improve the quality of in-flight interpreting service, such as hiring qualified full-time interpreters, continued in-house training, and a more systemic interpreting evaluation system in the hiring process.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 연구결과

Ⅴ. 결론

인용문헌

키워드

항공 서비스 기내탑승객 언어 불안 서비스 만족도 기내 통역 air service airline passenger language anxiety service satisfaction in-flight interpreting