직속상사와의 효과적인 커뮤니케이션 환경이 호텔 종사원의 정서조절행위에 미치는 영향

• 영문명: The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees
• 발행기관: 한국관광학회
• 저자명: 呂英淑 鄭聖彩
• 간행물 정보: 『관광학연구』제34권 제2호, 143~166쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2010.04.30

영문 초록

The study was to explore the influence of effective communication between employees and line managers on the emotional regulation behavior among the hotel industry employees. Data were collected from 181 employees working in six five star hotels. Factor analysis and regression analysis were employed to analyze the data and the results were found as follows; First, the quality of communication between employees and line managers was positively related to the employee's job satisfaction and performance. Also, it was positively associated with the employee' level of relational satisfaction with colleagues. Finally, data supported the hypothesis that the effective communication between the two increases emotional regulation behavior, in particular, deep acting among the hotel employees. Based on the findings of this study, theoretical and practical implications of this study were discussed, and directions for future research were also suggested.

목차

I. 서론

II. 선행연구의 검토

III. 연구방법

IV. 실증분석

V. 결론 및 시사점

참고문헌

키워드

효과적인 의사소통 직속상사 호텔산업 정서조절행위 Effective communication Line manager Hotel Industry Emotional regulation