稱讚知覺尺度의 開發

• 영문명: Development of the Perceived Praise Scale for Employees in the Tourism Industry
• 발행기관: 한국관광학회
• 저자명: 文相貞 高東佑
• 간행물 정보: 『관광학연구』제33권 제7호, 395~414쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2009.12.31

영문 초록

This study was to examine the elements of praise that tourism employees perceive, to develop a reliable and valid scale of perceived praise, and to investigate the positive effects of the perceived praises on the work attitudes of employees in tourism industries. 15 tourism specialists tested the face validity of the initial scale. Then, data were collected from 255 employees in the tourism industry to test the validity and reliability of the final scale. Results of empirical analysis suggested four sub-dimensions of perceived praises scale(i.e., verbal praise, physical praise, gesture/expression praise, and materialistic praise) with 19 detailed items. The concepts and the scale of perceived praise that was developed in this study could be utilized usefully in many study fields such as management, pedagogy, industrial psychology, administration and sociology.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 방법

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

칭찬 척도개발 감정노동 정적강화 Praise Scale development Emotional labor Positive reinforcement