서울 시내 특1급 호텔의 奉仕料 制度에 관한 연구

• 영문명: The Service Charge System of Five Star Hotels in Seoul
• 발행기관: 한국관광학회
• 저자명: 백승우 박슬기 이형룡
• 간행물 정보: 『관광학연구』제33권 제7호, 379~393쪽, 전체 15쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2009.12.31

영문 초록

The study identify the imposed condition of service charge in hotel industry and the influence of it on employees' wage. 11 years data(sales, rate of labor cost, labor cost per an employee and average wage) of 8 five star hotels in Seoul was used to examine the effect. The results show significant difference on sales, labor cost per an employee and average wage between hotels that pay fixed rate of service charge to employee and hotels that pay unfixed rate. Results also reveal that after paying the service charge, the average wage to employee has significant correlations with sales, rate of labor cost and labor cost per an employee. These results can provide practical implications on the effective operation of service charge system to hotel operators and investors.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결론 및 시사점

참고문헌

키워드

봉사료 매출 평균급여 인건비율 인당인건비 Service charge Sales Average wage Rate of labor cost Labor cost per an employee