호텔관리자의 리더십이 서비스지향성과 심리적 계약에 따라 조직시민행동에 미치는 영향

• 영문명: The Effect of Hotel Manager's Leadership Type on Hotel Employers' Service Orientation, Psychological Contract and Organizational Citizenship Behaviors
• 발행기관: 한국관광학회
• 저자명: 이순구 서원석
• 간행물 정보: 『관광학연구』제33권 제6호, 343~365쪽, 전체 23쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2009.11.30

영문 초록

This study examines the effect of hotel managers' leadership type on hotel employers' service orientation, psychological contract and organizational citizenship behaviors. Data were collected from 439 five star hotel employees in Seoul. Results show that servant leadership makes the most significant effect on the service orientation and psychological contract. Also, results reveal that psychological contract better predicts organizational citizenship behavior than service orientation does. These suggest that hotel managers need to provide visions to their employees, respect them and try to make a community for inducing the employees' service orientation, psychological contract, and organizational citizenship behavior.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 연구결과

Ⅴ. 결론 및 시사점

참고문헌

키워드

호텔리더십 서비스지향성 심리적계약 조직시민행동 Hotel leadership,Service orientation,Psychological contract Organizational citizenship behavior