『관광학연구』에 게재된 호텔 서비스 품질 연구에 대한 비판적 고찰

• 영문명: A Critical Review on Hotel Service Quality Articles in the Journal of Tourism Sciences
• 발행기관: 한국관광학회
• 저자명: 김대권
• 간행물 정보: 『관광학연구』제32권 제6호, 105~123쪽, 전체 19쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2008.12.31

영문 초록

Despite the growing importance of hotel service quality studies, to date, still debates on the conceptualization and measurement among researchers are continuing. Focusing to methodological aspects, this study examines ten articles on hotel service quality appeared in the Journal of Tourism Sciences published by The Tourism Science Society of Korea. The aim of this article is to integrate research model into one to understand current research agenda. Author in this study examines writers' research methodologies based on data collection and, in particular, data analysis questionnaire design. Further he also suggests research implications for future study.

목차

I. 서론

II. 이론적 배경

III. 호텔 서비스 품질 연구에 대한 비판적 고찰

IV. 결론 및 제언

참고문헌

키워드

호텔 서비스 품질 연구 논문 관광학 연구 개념화 측정 Hotel service quality Research article Journal of Tourism Science Conceptualization Measurement