임파워먼트, 조직지원, 서비스회복 및 조직성과의 관계

• 영문명: The Relationships among Empowerment, Organizational Support, Service Recovery, and Performance: The Case of Food Service Industry
• 발행기관: 한국관광학회
• 저자명: 金英花
• 간행물 정보: 『관광학연구』제31권 제4호, 363~382쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2007.08.31

영문 초록

This is to find means to maximize service recovery process and performance by studying how empowerment and organizational support affect service recovery(adaptive recovery and proactive recovery) and performance in the food service industry. A total of 324 samples from the employees in food service industry collected through questionnaires. The results can be summarized as follows: First, the result indicates that empowerment has positive effect on proactive recovery, but dose not have significant effect on adaptive recovery. Second, organizational support have positive effects on both adaptive recovery and proactive recovery. Third, adaptive recovery has positive effect on performance, but proactive recovery does not have significant effect on performance.

목차

I. 서론

II. 이론적 배경

III. 연구 설계

IV. 실증분석

V. 결론

참고문헌

키워드

임파워먼트 조직지원 서비스회복 조직성과 empowerment organizational support service recovery organizational performance