호텔기업의 조직냉소주의와 조직성과간의 관계

• 영문명: The Relation of Organizational Cynicism between Organizational Performance in Hotel Industry: Focused on Moderating Effect of Individual Characteristics
• 발행기관: 한국관광학회
• 저자명: 이형룡 강영욱
• 간행물 정보: 『관광학연구』제30권 제5호, 31~50쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2006.10.31

영문 초록

Organizational cynicism negatively affects employers. The purpose of this paper is to investigate the relation of organizational cynicism (institutional cynicism & cynicism on organizational change) between organizational performance (job involvement, team involvement, & service-oriented OCB) and testing moderating effect of individual characteristics. A survey was conducted among 430 employees at luxurious hotels in Seoul. The results of this study are as follows : (1) organizational performance isidentified to be positively related with institutional cynicism, while is negatively related with cynicism on organizational change. (2) The relation between organizational cynicism and organizational performance is influenced by various individual characteristics.

목차

I. 서론

II. 이론적 배경

III. 조사설계

IV. 실증분석

V. 결론 및 시사점

참고문헌

키워드

조직냉소주의 직무몰입 팀 몰입 서비스 지향적조직시민행동 개인특성 Organizational cynicism Job involvement Team involvement Service-oriented mind Organizational citizenship Individual characteristics