호텔종사원의 공정성지각과 조직유효성간의 연구

• 영문명: Justice Perception and Organization Effectiveness of Hotel Employees
• 발행기관: 한국관광학회
• 저자명: 김근우
• 간행물 정보: 『관광학연구』제30권 제1호, 171~191쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2006.02.28

영문 초록

This study analyses the effect of distributive and procedural justice upon the job satisfaction as well as the effect of work satisfaction perceived by hotel employees on the service quality and turnover intention. Empirical data were gathered from the survey of employees in luxurious hotels of Daegu and Kyungbook region. Analyses prove most of the hypotheses that state direct and indirect effect between justice satisfaction, organization effectiveness and turnover intentions. That is, distributive, procedural condition were found affecting on work satisfaction while work satisfaction were affecting on turnover intention of the employees. However, relation between work satisfaction and service quality were found not significant statistically.

목차

I. 서론

II. 이론적 배경

III. 연구의 설계

IV. 실증분석

V. 결론

참고문헌

키워드

분배공정성 절차공정성 직무만족 서비스품질 이직의도