상사의 비인격적 감독 행동이 뷰티종사자의 전위 공격성과 서비스 사보타주에 미치는 영향

• 영문명: The Effect of Abusive Supervision on Beauty Service Workers’ Displaced Aggression, and Service Sabotage
• 발행기관: 한국인체미용예술학회
• 저자명: 정기쁨(Ki-Bbeum,Jung) 최묘선(Myo-Sun,Choi)
• 간행물 정보: 『한국인체미용예술학회지』한국인체미용예술학회지 제23권 제2호, 155~170쪽, 전체 16쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2022.06.20

영문 초록

This study attempted to investigate the influence of abusive supervision on displaced aggression and service sabotage among beauty service workers and suggested measures to resolve job-related issues. For this, a questionnaire survey was performed against 287 beauty service workers. The collected data were analyzed through frequency analysis, factor analysis, reliability analysis, correlation analysis, simple regression analysis and multiple regression analysis, and the results found the following: A positive correlation was found between abusive supervision, displaced aggression, and service sabotage. Specifically, abusive supervision had a positive influence on anger rumination, displacement, revenge planning, and service sabotage with statistical significance. In addition, anger rumination, displacement, and revenge planning had a positive effect on service sabotage with statistical significance. It is anticipated that the study results would allow people to recognize problems resulting from abusive supervision, displaced aggression, and service sabotage and develop countermeasures.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 방법

Ⅳ. 연구 결과 및 고찰

Ⅴ. 결론 및 제언

참고문헌

키워드

비인격적 감독 행동 전위 공격성 서비스 사보타주 뷰티종사자 Abusive Supervision Behavior Displaced Aggression Service Sabotage Beauty Service Workers