미용종사자의 심리적 안녕감이 서비스품질에 미치는 영향

• 영문명: The Effect of Psychological Well-Being of Beauty Workers on Service Quality
• 발행기관: 한국인체미용예술학회
• 저자명: 김령(Ryeoung Kim) 박은준(Eun-Jun Park)
• 간행물 정보: 『한국인체미용예술학회지』한국인체미용예술학회지 제22권 제4호, 143~158쪽, 전체 16쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2021.12.20

영문 초록

The purpose of this study is to find out the effect of psychological well-being of beauty workers in the beauty industry on service quality, and to provide a direction for healthy life of beauty workers by empirically analyzing related factors. Based on previous research, a total of 311 questionnaires were conducted and analyzed using SPSS 22.0. The analysis results of the influencing factors are as follows: First, when self-acceptance , control over environment , and positive interpersonal relationships among psychological well-being increase, empathy of service quality also increases. Second, when control over the environment and positive interpersonal relationships among psychological well-being increase, the tangibility of service quality also increases. Third, when control over the environment and positive interpersonal relationships among psychological well-being increase, the reliability of service quality also increases. Fourth, when autonomy among psychological well-being increases, certainty of service quality decreases, but when purpose of life and personal growth among psychological well-being increase, certainty of service quality also increases. Fifth, when purpose of life , self-acceptance , control over environment , and positive interpersonal relationships among psychological well-being increase, responsiveness of service quality also increases, but when autonomy among psychological well-being increases, responsiveness of service quality is shown to decrease. Thus, considering that individual psychological competency affects service quality, it is considered that the recognition of the need to improve the quality of life and happiness of beauty workers can contribute to the development of the organization.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 방법

Ⅳ. 연구 결과 및 고찰

Ⅴ. 결론 및 제언

키워드

미용종사자 헤어살롱 심리적 안녕감 서비스품질 Beauty Works Hair Salon Psychological Well-being Quality of Service