An Escalation Model of Muzakki’s Trust and Loyalty towards Payment of Zakat at BAZNAS Indonesia

• 발행기관: 한국유통과학회
• 저자명: Ahmad ROZIQ Agung Budi SULISTIYO Moch. SHULTHONI Eza Gusti ANUGERAH
• 간행물 정보: 『The Journal of Asian Finance, Economics and Business(JAFEB)』Vol. 8 No.3, 551~559쪽, 전체 9쪽
• 주제분류: 경제경영 > 경제학
• 파일형태: PDF
• 발행일자: 2021.03.30

영문 초록

This study aims to analyze the effect of (a) sharia governance on transparency, muzakki’s trust, and muzakki’s loyalty in paying zakat to zakat management organizations, (b) trust and accountability on muzakki loyalty in paying zakat to zakat management organizations, (c) transparency, loyalty and accountability on the amount of zakat payments to zakat management organizations This is explanatory research with data analysis techniques using the smartPLS method. The sample is 117 people who had paid zakat to BAZNAS, Indonesia. The results showed that the sharia governance variable had a significant effect on the accountability, transparency, and muzakki trust variables. The accountability variable has a significant effect on the muzakki loyalty variable and not on the zakat payment variable. The transparency variable has a significant effect on the muzakki loyalty variable and not on the zakat payment variable. The muzakki trust variable has a significant effect on the muzakki loyalty variable, and the loyalty variable has a significant effect on the zakat payment variable. This new model can explain the variables that affect the increase in trust and loyalty in increasing the amount of zakat payments. Muzakki’s trust and loyalty improvement model against zakat payment in BAZNAS Indonesia, explains how BAZNAS organizers can increase zakat revenue, loyalty, trust, and good sharia governance.

목차

1. Introduction

2. Theoretical Review

3. Methodology

4. Results and Discussion

5. Conclusion

References

키워드

Sharia Governance Zakat Accountability BAZNAS