A Study of Leader Behavior in Virtual Teams and Its Impact on Team Performance

• 발행기관: 한국무역연구원
• 저자명: 김영진(Young-Jin Kim)
• 간행물 정보: 『무역연구』제16권 제5호, 61~74쪽, 전체 14쪽
• 주제분류: 경제경영 > 무역학
• 파일형태: PDF
• 발행일자: 2020.10.30

영문 초록

Purpose - The Purpose of this paper is to study behaviorally how a leader in a fully virtual team affects virtual team performance, which interacts through a Computer-Mediated Communication System (CMCS). Design/Methodology/Approach - A laboratory experiment was designed with leadership as an independent variable, and team performance as a dependent variable. Team performance was measured with a questionnaire, and leadership behavior by a content analysis of written communication scripts. Findings - Team performance was significantly better in a virtual team with a leader and CMCS than a virtual team with CMCS only. Research Implication - Though the use of virtual teams in organizations for various tasks has been ongoing, to date, the findings on virtual team effectiveness and performance are not quite positive. Assigning a leader to manage a virtual team has been suggested to improve team performance. However, there has been little research done on how a leader affects the virtual team interaction process to lead a virtual team for more effective and higher performing team. Content analysis was done with communications scripts collected during team interaction through CMCS. It was found that effective leaders in virtual teams frequently provided comments of structuring team interaction and maintaining ‘group-ness’ of virtual teams.

목차

Ⅰ. Introduction

Ⅱ. Theoretical Background

Ⅲ. Research Hypotheses Development

Ⅳ. Research Methodology

Ⅴ. Statistical Analysis

Ⅵ. Findings and Discussion

Ⅷ. Limitations and Future Research

References

키워드

Computer-Mediated Communication Systems (CMCS) Content Analysis Degree of Virtuality Flexible Interaction Facilitation Virtual Leadership Virtual Team