뷰티산업 종사자의 핵심역량이 직무만족 및 고객지향성에 미치는 영향

• 영문명: The Influence of Core Competence on Job Satisfaction and Customer Orientation in Cosmetology Workers
• 발행기관: 한국인체미용예술학회
• 저자명: 이지선(Ji-Sun Lee) 김태연(Tae-Yeon Kim) 황혜주(Hea-Ju Hwang)
• 간행물 정보: 『한국인체미용예술학회지』한국인체미용예술학회지 제21권 제3호, 79~97쪽, 전체 19쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2020.09.20

영문 초록

This study attempted to investigate the influence of core competence on job satisfaction and customer orientation against cosmetology workers. The goal is to manage human resources more efficiently by enhancing job satisfaction and customer orientation. For this, a survey was performed on the effects of core competence on job satisfaction and customer orientation against workers from cosmetology industry in the capital region, and the results found the followings: First, according to correlations between core competence and job satisfaction/customer orientation, a positive correlation was observed. Job satisfaction and customer orientation also revealed a positive correlation. Second, concerning the influence of core competence on job satisfaction, ‘personal traits’ and ‘interpersonal relationships’ from core competence affected ‘interpersonal relationships’ and ‘wage & welfare’ from job satisfaction. Third, regarding the effects of core competence on customer orientation, ‘personal traits’ and ‘interpersonal relationships’ had an influence on customer orientation. Fourth, in terms of the effects of job satisfaction on customer orientation, ‘wage & welfare’ was also influential. The above results confirmed that as respondents were more aware of core competence, customer orientation increased. Therefore, it is anticipated that this study would suggest a desirable direction for the development of business and customer services through the efficient management of cosmetology workers.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법 및 절차

Ⅳ. 연구결과 및 고찰

Ⅴ. 결론 및 제언

참고문헌

키워드

핵심역량 직무만족 고객지향성 뷰티산업 뷰티서비스종사자 Core Competence Job Satisfaction Customer Orientation Beauty Industry Beauty Service Employee