온라인 정보 서비스 품질평가모델에 대한 귀납적 연구 : 국가 온라인 정보 서비스 NTIS와 NDSL을 중심으로

• 영문명: An Inductive Study on the Service Quality Evaluation Model of Online Information Service : Focusing on the National Online Information Service NTIS and NDSL
• 발행기관: 한국IT서비스학회
• 저자명: 허주연(Joo Yeun Heo) 김상국(Sang Kook Kim)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제19권 제1호, 71~87쪽, 전체 17쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2020.03.30

영문 초록

As diverse online information services are introduced and the use of them are increasing, the importance of the quality control over the online information services is also increasing. Therefore, studies are being attempted to derive quality evaluation models for online information services, but these showed many limitations. In order to overcome the limitations of the previous studies and create more appropriate quality evaluation model, this study analyzed 408 data collected through the interviews with the users of Korea national online information services (NDSL, NTIS) using content analysis and the coding method of ground theory. Through the analysis, we identified the quality evaluation model (13 elements, 6 dimensions) of online information services and the description and insights of each elements. And the priorities of the most significant element(amount of information) and other key elements(such as the usefulness of the information, the diversity of the field, etc.) were figured out through the frequency analysis. Through these inductive methods based on the responses of users, the quality control model could be derived, which is different from the previous researches. This study is the first study which derived the quality evaluation model of online information service through the inductive way based on 408 interview responses from users. Therefore, the results of this study will be helpful to the post researchers who conduct studies on the quality of online information service, etc. Moreover, the results of this study are expected to provide references of frame for decision-making of working-level officials who have to manage the quality of online information services.

목차

1. 서 론

2. 이론적 배경

3. 연구진행절차 및 연구방법론

4. 분석대상 데이터

5. 결 과

6. 시사점 및 향후 연구방향

참고문헌

키워드

Online Information Service Service Quality Evaluation Service Quality Evaluation Model Service Quality Evaluation Model Of Online Information Service Inductive Study Users’ Perspective