B2C 전자상거래 분쟁예방을 위한 소비자보호시스템 연구

• 영문명: A study on a consumer protection system to prevent B2C electronic commerce disputes
• 발행기관: 한국중재학회
• 저자명: 김기홍(Kee hong Kim) 김동철(Dong-Chul Kim)
• 간행물 정보: 『중재연구』 제27권 제2호, 107~119쪽, 전체 13쪽
• 주제분류: 사회과학 > 무역학
• 파일형태: PDF
• 발행일자: 2017.06.30

영문 초록

In the process of online trading, many unexpected conflicts may occur. The consumer wishes to perform transactions with a seller by trusting the seller’s listings, but there are times when even major companies such as Kakao edit their original listings. When the seller edits their listing, it is extremely difficult for the consumer to prove and deal with the problem. If they don’t deal with them carefully they may be accused of denigration. This study proposes a consumer protection system to resolve this problem. In case a problem occurs, proof that the original listing was edited can be submitted to a judge in court by using this system, thus preventing these types of problems from happening. If this system is installed, both the seller and consumer know that the terms of contract cannot be falsely changed to the advantage of either side, so the source of the problem can be prevented. This study analyzes the reasons behind the conflicts and presents a systematic way of preventing the problem. This method does not present a financial burden, and provides a way for transactions to be held based on trust for the seller and consumer.

목차

Ⅰ. 서 론

Ⅱ. 전자상거래 계약내용변경분쟁의 발생원인

Ⅲ. 전자상거래 계약내용변경 분쟁사례와 문제점

Ⅳ. 전자상거래에서 계약내용변경분쟁 예방 방안

Ⅴ. 결 론

키워드

Consumer protect Arbitration e-commerce B2C