Research on the Usage and Satisfaction of Smart Community Initiatives in Malaysia

• 발행기관: 강원대학교 경영경제연구소
• 저자명: Normalini Md Kassim Nor Hazlina Hashim Jasmine Ai Leen Yeap Saravanan Nathan T. Ramayah
• 간행물 정보: 『아태비즈니스연구』제9권 제4호, 13~27쪽, 전체 15쪽
• 주제분류: 인문학 > 문학
• 파일형태: PDF
• 발행일자: 2018.12.30

영문 초록

This study aims to explore and identify factors of respondent’s on the definition of ‘smart community facilities’, their usage and satisfaction in Malaysia. Study carried out in four sites which were Kota Belud, Kemaman, Lundu and Putrajaya. Data was collected through qualitative method where interviews was carried out with several smart community members in answering factors that drives the usage/participation, satisfaction and continuance intention from using the ‘smart community facilities’. Interpretation from the qualitative approach reveals that community thinks infrastructure, content and digital services will help to generate and build up ‘smart community’. This will give the benefit for the whole community as well as improve individual efficiency, lifestyles and well-being. Findings demonstrated that the advance of Internet will enhance people usage on being ‘smart’ and efficient and it should be further improved with better infrastructures, systematic development with sophisticated digital technology services, facilities and structured content, and also safety-security measures in place.

목차

Abstract

Ⅰ. Introduction

Ⅱ. Literature Review

Ⅲ. Methodology

Ⅳ. Findings

Ⅴ. Discussion and Conclusion

References

키워드

Smart Community Initiatives Usage Satisfaction Digital Services