메이크업 아티스트의 감정노동이 직무만족에 미치는 영향

• 영문명: The Effects of Emotional Labor on Job Satisfaction in Makeup Artists: Focusing on the mediating effects of job stress
• 발행기관: 한국인체미용예술학회
• 저자명: 유현경(Hyun Kyung Yoo) 이영아(Young A Lee)
• 간행물 정보: 『한국인체미용예술학회지』한국인체미용예술학회지 제19권 제2호, 125~136쪽, 전체 12쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2018.06.30

영문 초록

The purpose of this study is to determine the relationships among emotional labor, job satisfaction and job stress and analyze the mediating effects of job satisfaction among makeup artists. For this a survey was performed among 202 makeup artists in Seoul and Gyeonggido, and the results found the following: First, in terms of the relationships among emotional labor, job satisfaction and job stress, emotional labor had a negative effect on job satisfaction but positive influence on job stress. In contrast job satisfaction showed a negative effect on job stress. Second, according to analysis of the mediating effects of job satisfaction vis a the effects of emotional labor on job stress, which verifies the existence of partial mediating effects. In addition, there should be legal grounds that help makeup artists get mental care through professional psychological counseling. Emotional labor issues most occur in treating ‘heated customers’. Therefore makeup salons need to have a systematic customer management and response plan for ill-mannered customers. Therefore, measures are needed to improve job satisfaction

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 결과 및 고찰

Ⅴ. 결론

키워드

Makeup Artist(메이크업 아티스트) Emotional Labor(감정노동) Job Satisfaction(직무 만족) Job Stress(직무 스트레스)