한국과 중국의 골프장 서비스산업에 서비스품질경영이 경영성과에 미치는 영향

• 발행기관: 한국산업경영학회
• 저자명: 이지혜 김판수 염길순
• 간행물 정보: 『한국산업경영학회 발표논문집』2017년도 춘계학술대회 발표논문집, 355~363쪽, 전체 9쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2017.04.21

영문 초록

The purpose of this study was to service sector by identifying for internal customers in the golf club the relationship between internal customer satisfaction, internal service quality perception and managerial achievements. The study of service quality management, internal customer satisfaction, internal service quality and the related theory, the existing research on the performance has been fully discussed and the final two hypotheses are listed. Internal customer satisfaction， internal service quality perception as parameters in the industry service. In the case of Republic of Korea, all of the parameters to meet will have effect on managerial achievements. In the case of China, the parameter can meet only one effect the performance. In this study for internal customers the difference between Republic of Korea and China as a demonstration to provision theoretical and practical implications.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구 방법

Ⅳ. 연구 결과

Ⅴ. 결 론

키워드

Service quality management Internal customer satisfaction Internal service quality perception Company performance.