해외주재원의 감성지능 및 창의성이 직무만족과 관계의 질에 미치는 영향

• 영문명: The Effects of Expatriates’ Emotional Intelligence and Creativity on Job Satisfaction and Relationship Quality
• 발행기관: 한국무역연구원
• 저자명: 김준환(JoonHwan Kim) 이현응(HyunEung Lee) 이항(Hang Lee)
• 간행물 정보: 『무역연구』제12권 제1호, 361~379쪽, 전체 19쪽
• 주제분류: 경제경영 > 무역학
• 파일형태: PDF
• 발행일자: 2016.02.29

영문 초록

The purpose of this study was to investigate the relationship among emotional intelligence andcreativity relative to job satisfaction and perceived relationship quality. To this end, a surveyquestionnaire was administered to collect data from 306 expatriates, after which therelationship among the variables was analyzed using structural equation modeling (SEM).Findings of the study indicate that both emotional intelligence and creativity have positiveinfluences on job satisfaction. The results showed that emotional intelligence was moreinfluential among the two, and job satisfaction had a positive effect on relationship quality.Also, the results of bootstrapping showed that job satisfaction significantly mediated therelationship between emotional intelligence and relationship quality and the relationshipbetween creativity and relationship quality.These findings imply that the perceived relationship quality of expatriates with their customerscan be improved by utilizing ways to increase their level of emotional intelligence andcreativity. Other implications and future research directions were discussed together withlimitations of the study.

목차

Abstract

I. 서론

Ⅱ. 이론적 배경 및 가설설정

Ⅲ. 연구방법

Ⅳ. 분석결과

Ⅴ. 결론 및 논의

References

키워드

Creativity Emotional Intelligence Job Satisfaction Relationship Quality