우리나라 수출 중소기업의 물류기업 활용성과에 관한 연구

• 영문명: Logistics Utilization Performance of Small and Medium Businesses in Korea
• 발행기관: 한국무역연구원
• 저자명: 박재민(Jea-Min Park) 정윤세(Yoon-Say Jeong)
• 간행물 정보: 『무역연구』제11권 제6호, 579~594쪽, 전체 16쪽
• 주제분류: 경제경영 > 무역학
• 파일형태: PDF
• 발행일자: 2015.12.31

영문 초록

This study aims to systematically determine the factors used when small and medium-sized exporting enterprises (SMEs) in Korea select their logistics companies, examine the impact of such selection factors on the cooperation between an exporting company and its logistics enterprise, and analyze the influence such cooperation has on the exporting company’s logistics performance. Results of the factor analysis revealed that exchange factors such as service price relevance and tangibility, and service quality factors including reliability and stability are selection factors used by SMEs in Korea when scouting for a logistics enterprise. However, the result of the empirical analysis dismissed the hypothesis on tangibility, since currently the logistics equipment and information are similar among logistics companies. Moreover, it was determined that tangible assets are seen by such SMEs as not having an important influence when selecting a logistics enterprise. With respect to the influence of cooperation between a logistics enterprise and an exporting company relative to cost reduction and repurchasing intention as indicators of logistics performance, it has been identified that cooperation influences performance. Based on this identification, it can be concluded that when a cooperative relationship forms between an exporting company and a logistics enterprise, an exporting company will benefit from cost reduction and repurchasing intention will be evident. Based on these results, selecting a logistics enterprise, an exporting company primarily considers service price relevance, reliability of a logistics enterprise, and stability of a logistics enterprise. Also, in selecting an effective logistics enterprise, a closer relationship between an exporting company and logistics enterprise can only be created by improving a logistics enterprise’s service quality and increasing the logistics capability of an exporting company.

목차

Abstract

I. 서론

II. 물류 및 물류아웃소싱의 이론적 고찰

III. 연구모형 및 가설설정

IV. 실증분석 결과

V. 요약 및 결론

References

키워드

Logistics SERVQUAL Small-midium Exporting Business