A Study of the Citizen Evaluation of Administration Service Satisfaction - Focus on Public Agencies of Suwon City

• 영문명: A Study of the Citizen Evaluation of Administration Service Satisfaction - Focus on Public Agencies of Suwon City
• 발행기관: 위기관리 이론과 실천
• 저자명: 신원부(Won Boo Shin) 이원희(Won Hee Lee)
• 간행물 정보: 『한국위기관리논집』한국위기관리논집 제11권 제4호, 295~319쪽, 전체 24쪽
• 주제분류: 사회과학 > 행정학
• 파일형태: PDF
• 발행일자: 2015.04.30

영문 초록

This study investigates citizens` satisfaction with public services of affiliated agencies of Suwon, which daily interact with residents. Suwon has taken surveys of citizens` satisfaction with public services provided its affiliated agencies every year and tries to increase citizens` satisfaction by announcing survey results. By discovering factors which encourage or discourage satisfaction of citizens, a survey of citizens` satisfaction is used when governments make improvements and efficiently implement customer-oriented strategies. Also, by examining environmental changes around a government or a public agency, the survey can suggest implications on how to reform internal management system and increase their competency of a government or a public agency. To sum up, the implementation of the survey is able to benefit customers or residents more than before and result in improvement of internal management system. So, this study provides political implications on how to increase citizens` satisfaction of local governments.

목차

Abstract

Ⅰ. Introduction

Ⅱ. Theoretical Consideration

Ⅲ. Analytical Model and Data Collection

Ⅳ. Analysis and Discussion

V. Summary and Policy Suggestions

References

키워드

Public service Service satisfaction Citizen evaluation