품질 관점에서 가상 데스크탑 인프라(VDI)의 만족과 성과, 그리고 업무 상호의존성의 조절효과

• 영문명: Exploring the Moderating Effect of Interdependence on Performance and Satisfaction in Virtual Work Environment
• 발행기관: 한국IT서비스학회
• 저자명: 이혜정(Hye jung Lee) 이정우(Jung woo Lee) 박준기(Jun Gi Park) 이윤건(Yoon Gun Lee)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제13권 제3호, 93~110쪽, 전체 18쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2014.09.30

영문 초록

With the explosive proliferation of smart devices that may be connected to the fast Internet, virtual desktop interfaces(VDI) are being implemented in enterprises allowing employees to work anywhere anytime in the same technological environment. As this kind of systems are intended to raise the work performance, a research model is constructed from the review of research literature on service quality and work design. The model consists of VDI system service quality (ubiquity, availability, compatibility, security and ease of use), system satisfaction, task performance and job satisfaction. As VDI is designed as a support system for cooperative work, the task interdependence adopted from the work design theory is postulated here as moderating the effect of user satisfaction on task performance and job satisfaction. 147 data points were collected by a survey of VDI users in a global firm and subjected to PLS analysis. Interestingly, ubiquity and compatibility seem to be not statistically significant for user satisfaction while availability, security and ease of use of VDI system are statistically significant. Task interdependence is found to be a relatively strong mediator between system user satisfaction and task performance, however, interestingly, the coefficient come out as negative. This may indicate that the influence of VDI user satisfaction on task performance would not be high in highly interdependent tasks. Considering that VDI is intended for supporting 'interdependence' in cooperative work, this finding is a bit surprising. In-depth discussions are made in the discussion followed by future research directions.

목차

Abstract

1. 서론

2. 이론적 배경

3. 연구 모형 및 가설설정

4. 연구방법 및 결과

5. 결론

References

키워드

System Service Quality User Satisfaction Task Performance Job Satisfaction Task Interdependence Smart Work Changing Nature of Work Virtual Work Virtual Desktop Interface Work Science