물리치료 서비스에 대한 환자의 만족도 조사

• 영문명: A Survey of Patient Satisfaction With Physical Therapy Services
• 발행기관: 한국전문물리치료학회
• 저자명: 정현식(Jung Hyun Sik) 박형식(Park Hyeoung Sik) 박태섭(Park Tae Sub) 박진형(Park Jin hyeoung) 김영록(Kim Young rok)
• 간행물 정보: 『한국전문물리치료학회지』한국전문물리치료학회지 제9권 제1호, 97~111쪽, 전체 15쪽
• 주제분류: 의약학 > 의학일반
• 파일형태: PDF
• 발행일자: 2002.03.31

영문 초록

The purposes of this study were to investigate the patient satisfaction with physical therapy services and find the related factors to patient satisfaction. In this study, three hospitals were selected at large, middle, small city. Ninety subjects (53 males, 37 females) who had received physical therapy service were participated in this survey. Survey data were collected by a written questionnaire. The patient satisfaction scale had a good reliability (Cronbachs alpha=.9134). The collected data were analyzed by t-test, ANOVA, and Kruskal-Wallis. The scores of patient satisfaction with physical therapy services at large, middle, and small city were 79.67, 76.23, and 86.33 respectively. The score of patient satisfaction at small city was significantly higher than middle and large city(p<.01). There was no significant difference in patient satisfaction with physical therapy services according to gender, age, education years, occupation, marital status, religion and average monthly income. Further studies are needed to identify which specific factors are related to patient satisfaction with physical services. This information will be useful in improving the patient satisfaction.

목차

Abstract

Ⅰ. 서론

Ⅱ. 연구방법

Ⅲ. 결과

Ⅳ. 고찰

Ⅴ. 결론

인용문헌

키워드

Patient satisfaction Physical Therapy Survey