호텔 종사자의 커뮤니케이션 만족이 조직몰입에 미치는 영향

• 영문명: The Impact of Communication Satisfaction in Organization on Organizational Commitment - Concentrated on the Deluxe Hotels in Seoul -
• 발행기관: 한국문화관광학회
• 저자명: 황명호(Hwang, Myung-Ho)
• 간행물 정보: 『문화관광연구』제5권 제1호, 144~166쪽, 전체 23쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2003.06.30

영문 초록

Today in many industries one cannot expect to have customer satisfaction (service satisfaction)without organizational commitment (loyalty). Especially, hotel industry is much dependent on human service compared to other industries and therefore if the service of loyalty (organizational commitment) of the staff is not achieved, the hotel will lose its merit(product value) and the organizational target (maximization of profit) will not easily achieved. This study has resulted as below through an empirical analysis of how satisfaction in communication can affect organizational commitment.

목차

[ABSTRACT]

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구의 조사설계

Ⅳ. 실증분석 결과

Ⅴ. 결론

참고문헌