제3자 물류 서비스 품질과 관계지향성이 고객만족에 미치는 영향에 관한 연구

• 영문명: A study on the Effect of Third Party Logistics Service Quality and Relationship Orientation on Customer Satisfaction
• 발행기관: 한국국제상학회
• 저자명: 이호연(Ho-yeon Lee) 정경애(Kyung-ae Jung) 권세민(Se-min Kwon) 여기태(Gi-tae Yeo)
• 간행물 정보: 『국제상학』國際商學 第26卷 第1號, 133~151쪽, 전체 19쪽
• 주제분류: 경제경영 > 무역학
• 파일형태: PDF
• 발행일자: 2011.03.30

영문 초록

Rapid changes in business environment and corporate management paradigm shift to make the company a competitive advantage in a strategic way has caused many changes. Thus, firms respond to the changing business environment and to promote competitive advantage, outsourcing, downsizing and a variety of management techniques are used. The hypotheses are established to reveal the relation among several factors and summarized. In this study, We have focused the fact that the relationship between shipper and 3PL firm has been changing into the partnership relation which helps both firms maintain their supply chain efficiently. All in all, one of the main contribution of this study is to show that logistics service quality and relationship orientation affect supply chain performance positively.

목차

Abstract

Ⅰ. 서론

Ⅱ. 이론적 고찰

Ⅲ. 연구 조사 및 설계

Ⅳ. 실증분석

Ⅴ. 결론

참고 문헌

키워드

3PL Supply chain Logistics Service Quality