서비스 개념을 둘러싼 최근논의에 대한 비판적 고찰

• 영문명: A Critical Examination of Recent Stud On the Definition of Services
• 발행기관: 한국IT서비스학회
• 저자명: 서환주(Hwan-Joo SEO)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제7권 제4호, 287~300쪽, 전체 14쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2008.12.31

영문 초록

Our Study aims to examine, from a critical perspective, recent approaches to the definition of services. Studies that deal with the question of how to characterize services offer three types of response. The first approach developed by classical economists proposes to use technical criteria (immateriality, non-separability between consumption and production, non-storage, heterogeneity) as foundation for a specific definition of services. The second, which is today most widely cited definition, that of Peter Hill proposes an institutional or a relation-oriented definition which emphasizes service triangle. Finally, the work of Gadrey, which investigates the impact of new technologies on service activities, offers a new general definition of services that is compatible with the existence of several demand rationales.

키워드

Services Technical Criteria Service Triangle Demand Rationale