호텔의 조직문화가 호텔직원간의 관계의 질에 미치는 영향 - 서울지역 특급호텔을 대상으로

• 영문명: The influence of Organizational Culture on the Relationship Quality in Hotel Industry
• 발행기관: 국제관광산업학회
• 저자명: 이재형(Lee Jae-Hyoung) 이상경(Lee Sang-Kyung) 조인환(Cho In-Hwan)
• 간행물 정보: 『국제관광산업연구』제1권 제1호, 173~194쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2008.07.01

영문 초록

  This paper is to investigate the influence of the four organizational cultures on relation quality factors (trust, satisfaction, commitment) based on the survey data from 249 hotel employees working in 11 deluxe hotels in Seoul. Organizational culture was consisted of 4 types of the culture by a factor analysis : innovative culture, group culture, rational culture, administrative culture.
  As a result of empirical analysis, innovative culture, group culture were positively influenced on trust, and innovative culture was influenced on satisfaction, also group culture was significantly influenced on commitment in both super deluxe hotel and deluxe hotel organization.
  Overall innovative culture, group culture, administrative culture were significantly influenced on relation quality factors (trust, satisfaction, commitment), but rational culture was not influenced on relation quality factors.

목차

Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구설계 및 조사방법
Ⅳ. 실증분석
Ⅴ. 결론
[참고문헌]

키워드

organizational culture trust satisfaction commitment