- 영문명
- An Empirical Study on the Influence of the Job Performance upon the beautician"s Job Satisfaction -focusing on hair designer-
- 발행기관
- 한국인체미용예술학회
- 저자명
- 방희봉(Bang Hee-Bong) 임인숙(Lim In-Souk)
- 간행물 정보
- 『한국인체미용예술학회지』한국인체예술학회지 제6권 제1호, 133~160쪽, 전체 28쪽
- 주제분류
- 예술체육 > 예술일반
- 파일형태
- 발행일자
- 2005.03.01
국문 초록
영문 초록
Since it is the characteristic of service that production and consumption occur at the same time, the quality of service is determined by the consumer"s perception at the point of interaction between a service worker and the consumer.
For this reason, service providing companies have certain limits in directly managing the quality of the service they provide. To solve this problem and to provide services of higher quality the role of the service workers who work at the point of contact of services must be considered. This is because in a lot of cases the overall quality level of the service provided is determined by the work that the service workers do at the point of contact with the consumers.
Service workers who are satisfied with their duties are able to actively comply with various service requests, and can also handle consumer complaints appropriately. Such processes will enable the overall quality of the provided services to be rated highly and will help to achieve consumer satisfaction.
To achieve such results of this study I have composed a discussion of related theories and examined related documents to construct an analysis model to gain actual evidence to back up the results of these studies.
In designing the analysis model I set the factor of job satisfaction as the independent variable, and the job performance as the dependent variable that is affected by such a factor. I established various hypotheses and verified the same using the analysis model and studied the relationship of the variables to these hypotheses and scrutinized the suitability of the model.
For this reason, service providing companies have certain limits in directly managing the quality of the service they provide. To solve this problem and to provide services of higher quality the role of the service workers who work at the point of contact of services must be considered. This is because in a lot of cases the overall quality level of the service provided is determined by the work that the service workers do at the point of contact with the consumers.
Service workers who are satisfied with their duties are able to actively comply with various service requests, and can also handle consumer complaints appropriately. Such processes will enable the overall quality of the provided services to be rated highly and will help to achieve consumer satisfaction.
To achieve such results of this study I have composed a discussion of related theories and examined related documents to construct an analysis model to gain actual evidence to back up the results of these studies.
In designing the analysis model I set the factor of job satisfaction as the independent variable, and the job performance as the dependent variable that is affected by such a factor. I established various hypotheses and verified the same using the analysis model and studied the relationship of the variables to these hypotheses and scrutinized the suitability of the model.
목차
ABSTRACT
Ⅰ. 서론
Ⅱ. 문헌적 고찰
Ⅲ. 조사의 설계
Ⅳ. 실증분석
Ⅴ. 결론
참고문헌
Ⅰ. 서론
Ⅱ. 문헌적 고찰
Ⅲ. 조사의 설계
Ⅳ. 실증분석
Ⅴ. 결론
참고문헌
키워드
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