A Study on Critical Success Factors for Enterprise Systems Implementation - A Failure Case Analysis Based on Process Theory

• 영문명: A Study on Critical Success Factors for Enterprise Systems Implementation
• 발행기관: 한국IT서비스학회
• 저자명: 김희웅(Hee-Woong Kim) 곽기영(Kee-Young Kwahk)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제6권 제3호, 251~272쪽, 전체 22쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2007.12.30

영문 초록

  Although Enterprise Systems (ES) have promised major strategic benefits and process improvements from business and technology integration, their implementation has been plagued by a high failure rate and difficulty in realizing the promised benefits. For the purpose of understanding implementation failures, previous studies have focused on identifying critical success factors (CSFs) for information systems implementation. However, there has been little research on how these CSFs actually lead to successful results. In this study, based on process theory, we examined the process of ES implementation by explaining how the factors of ES implementation influence each other and how interaction among them produces results. Based on a failure case, we then developed a process model of ES implementation thus allowing us to explain the process of ES implementation. The proposed model facilitated an understanding of how repeating patterns of ES failure can be reversed. This model can be used for guiding new ES implementation projects.

목차

Abstract
1. Introduction
2. Process Theory
3. Research methodology
4. Case study
5. Discussion
6. Conclusion and Implications
References
〈Appendix 1〉The Process Model of ES Implementation
저자소개

키워드

Enterprise Systems Process Theory Critical Success Factors