고객요구사항과 품질기능전개를 이용한 고객지향적 상품 설계 - 러닝키퍼의 상품개선을 중심으로 -

• 영문명: A Case Study on Improving Design Quality through Quality Function Deployment and Analytical Hierarchy Process
• 발행기관: 한국상품학회
• 저자명: 이명용(Lee Myung-Yong) 김종순(Kim Jong-Soon)
• 간행물 정보: 『상품학연구』제23권 제3호, 201~212쪽, 전체 12쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2005.12.01

영문 초록

This paper describes a process to access voice of customer (VoC) and improve quality of the product so that customers feel satisfaction by using the products. The authors were involved in a case study project in a Company, Menipuni. The company is undergoing some design change and implementing a product quality improvement project. To assist decision-making on both redesign and quality improvement of the products, we underlook an application of methodologies, quality function deployment (QFD) and Analytic Hierarchy Process (AHP).

목차

Ⅰ. 서론

Ⅱ. 외부고객 및 내부고객의 요구사항

Ⅲ. 연구과정 및 품질기능전개 방법론

Ⅳ. 상품 개선에 관한 의사결정

Ⅴ. 결론

참고문헌

Summary