The Effect of Perceived Organizational Support on Work Engagement: Sequential Mediation by Psychological Empowerment and Job Crafting

• 발행기관: People & Global Business Association
• 저자명: Seung Ho Seo
• 간행물 정보: 『Global Business and Finance Review』Vol.30 No.11, 153~167쪽, 전체 15쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2025.11.30

국문 초록

Purpose: This study aims to examine the sequential dual mediation effects of psychological empowerment and job crafting on the relationship between perceived organizational support and work engagement. Integrating the Job Demands-Resources (JD-R) model and Social Exchange Theory (SET), the research seeks to explain how organizational resources are internalized into psychological states and proactive behaviors that foster engagement. Design/methodology/approach: Data were collected from 312 employees working in companies located in Jeollanam-do, South Korea. The study employed SPSS, AMOS, and Hayes’ PROCESS macro (model 6) for statistical analyses. Confirmatory factor analysis verified the validity and reliability of the constructs, and a bootstrapping procedure was used to test the significance of the mediation effects. Findings: Results indicate that perceived organizational support has a significant positive effect on work engagement, both directly and indirectly, through a sequential pathway where perceived organizational support enhances psychological empowerment, which in turn promotes job crafting, ultimately increasing work engagement. These findings empirically support the integrated JD-R-SET framework, showing that structural resources from the organization are reciprocated through enhanced psychological states and self-initiated work behaviors. Research limitations/implications: While the sample was limited to one region, the findings highlight practical strategies for maximizing engagement: strengthening perceived organizational support, cultivating psychological empowerment, and encouraging job crafting. Future studies should test the model across industries, regions, and cultural contexts, and consider longitudinal designs. Originality/value: This study empirically examines the sequential dual mediating effects of psychological empowerment and job crafting in the perceived organizational support -work engagement relationship, extending the JD-R and SET frameworks to propose a novel integrated theoretical model that explains how supportive organizational environments are transformed into sustained employee engagement.

목차

I. Introduction

II. Literature Review

III. Research Methodology

IV. Research Results

V. Conclusion

References

키워드

Perceived Organizational Support Work Engagement Psychological Empowerment Job Crafting Sequential Mediation Effect