파격적인 직원 중심 조직문화와 중소기업 성장의 선순환 구조: ㈜세계로시스템 사례 분석

• 영문명: A Breakthrough Employee-Centric Culture and a Virtuous Cycle of SME Growth: A Case Study of Segyero Systems Co., Ltd.
• 발행기관: 한국IT서비스학회
• 저자명: 임규건(Gyoo Gun Lim) 안재익(Jae Ik Ahn)
• 간행물 정보: 『한국IT서비스학회지』제24권 제5호, 1~13쪽, 전체 13쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2025.10.30

국문 초록

In the rapidly evolving business landscape, small and medium-sized enterprises (SMEs) face a complex array of managerial challenges, including employee attrition, low organizational commitment, and structural resource constraints. Small and medium-sized IT enterprises, in particular, operate in environments with limited compensation and infrastructure compared to larger corporations, necessitating strategic approaches to ensure organizational sustainability. This study empirically analyzes the virtuous cycle in which an employee-centric organizational culture at a SME IT enterprise, Segyero System Co., Ltd., leads to long-term employee retention, organizational commitment, crisis resilience, customer trust, and ultimately, organizational performance. A holistic analysis of both qualitative and quantitative data was conducted using an instrumental case study methodology. The study's findings indicate that organizational management based on autonomy and trust, coupled with a welfare-oriented approach, fostered emotional engagement among employees. This, in turn, facilitated proactive and collaborative responses, even during crises. Furthermore, an organizational culture grounded in internal trust led to increased customer loyalty, revenue growth, and financial stability. Notably, a high average tenure of over 10 years and strong profitability metrics (EBITDA, equity ratio, etc.) substantiated the structural relationship between engagement and performance. This research demonstrates that even in resource-constrained small and medium-sized enterprise (SME) environments, a people-centric culture and internal corporate social responsibility (CSR) can yield tangible outcomes, offering both theoretical and practical implications for organizational culture design in SMEs.

목차

1. 서론

2. 이론적 배경

3. 연구 방법

4. 직원 중심 조직문화 사례 분석

5. 직원 중심 조직문화의 효과 분석 및 시사점

6. 결론

참고문헌

키워드

Employee-centric culture Organizational commitment Internal CSR SME management strategy Sustainable performance