ERP 시스템 구축 프로젝트에서의 경계연결활동이 ERP 시스템 성과에 미치는 영향

• 영문명: The Impact of Boundary Spanning Activities on Systems Performance in ERP System Development Projects
• 발행기관: 한국IT서비스학회
• 저자명: 이용승(Yong seung Lee) 김상훈(Sang hoon Kim)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제17권 제3호, 117~138쪽, 전체 22쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2018.09.30

영문 초록

The purpose of this study is to empirically analyze the relationships between the Boundary Spanning Activities (BSA) of project team and system performance in ERP system development projects. We could theoretically classify the BSA in the ERP development projects into five categories on the basis of existing studies on the BSA in the research fields of organization theory, new product development, and information systems development. These five categories are ‘Ambassador’ activities, ‘Task-coordinator’ activities, ‘Scout’ activities, ‘Sentry’ activities and ‘Guard’ activities. And the relationship between the implementation level of activities included in each category and the project performance (system usage and users’ satisfaction) was hypothesized with respect to five BSA categories. In order to test the hypotheses, we conducted on/offline survey of the participants who were involved in the ERP system development projects, and received 345 valid responses. The unit of analysis was the project team, and the total number of teams that survey participants belonged to were 103 ones. The Structural Equation Model Analysis using the SMART PLS 3.0 was applied to statistically testing the hypotheses. The results showed that 10 hypotheses among 12 hypotheses could be supported. The theoretical implications of this study can be summarized as following; first, redefining and categorizing the BSA (Boundary Spanning Activities) in the ERP system development projects, secondly, deriving measurement indicators of the implementation level for each BSA category and statistically proving the validity and the reliability of them, and finally, suggesting the theoretical background of expanding the management area of ERP systems development projects. Furthermore, the practical implication of this study is that concrete BSA items which are empirically derived can be utilized as effective guidelines for successfully implementing the BSA in the process of managing the ERP system development projects.

목차

1. 서 론

2. 이론적 배경

3. 연구모형 및 가설설정

4. 실증 분석

5. 연구 결과

6. 결 론

References

키워드

Enterprise Resource Planning(ERP) Boundary Spanning Activities System Usage User Satisfaction