외항사 승무원 인터뷰 매뉴얼

외항사 면접 준비의 모든 것! 이력서(CV)작성, 워드슈팅, 스몰톡, 롤플레잉, 디커, 사진묘사, 직업묘사 그리고 최종면접의 기출과 예시 답변 전부 수록

권성애 지음

써니에듀 2024년 02월 02일 출간

작품소개

책소개

안녕하세요! 써니에듀 입니다. 이 책은 써니에듀의 외항사 실용서인 ‘항공사 면접에 꼭 나오는 영어 롤플레잉60개,’ ‘외항사 디커 기출 시나리오 20개’, , ‘카타르항공 워드슈팅&센텐스슈팅 기출 시나리오 100개’, ‘에미레이트항공 직업카드 액티비티 기출 시나리오 5’0개 그리고 ‘외항사 영어 인터뷰 기출 시나리오 100개’ 등 에서 중요 핵심만 뽑아 제작한 외항사 승무원 필독서 입니다. 부디 여러분의 합격에 도움이 되길 간절히 바랍니다.

목차

작가소개

프롤로그

이력서(CV) 작성 요령

자주 나오는 워드 & 센텐스슈팅 기출 20개
1. Obsessive
2. Ironic
3. Immigration
4. Diet
5. Spiritual
6. Do you prefer love marriage or arranged marriage?
7. Do you like changing?
8. Do you think people become wiser as they grow older?
9. Have you ever been upset at work?
10. Have you experienced getting poor / disappointing customer service?
11. How does the fashion industry affect women?
12. How would you handle customers’ complaints?
13. Tell me 3 things you must take when you go camping.
14. Tell me about bad manners in the subway.
15. Tell me about your experience when you underperformed.
16. What do you think you lose when you have children?
17. What do you think of abortion?
18. What if, you met disability?
19. What jobs will not disappear even after the 4th industrial revolution?
20. What would you like to change among Korean culture?

자주 나오는 스몰톡 기출 10개
1. How are you feeling now?
2. Did you put your make up by yourself?
3. Is this first time to apply our airline?
4. Why do you think you failed last interview?
5. Do you have any scar or tattoo on your body?
6. Can you serve alcohol?
7. Are you loyal? Give me example. (=How royal are you tell me 1-10.)
8. Do you think first impressions are important? Why?
9. What is the most important aspect of people, ideas, and time?
10. Have you ever done Customer Satisfied Service?

자주 나오는 롤플레잉 기출 10개
1. There is a family with many kids on board. One of the other passengers complains that he cannot rest properly because of the noise the kid made.
2. A passenger found an unknown object from the meal. He considered it a piece of an insect.
3. There were two choices of main meal which were chicken and beef. But there’s no more chicken and the passenger wants to have a chicken meal.
4. If a passenger is complaining about their seats or wants to change it.
5. A passenger asked for a drink which is not available on our airlines and he complains that our competitor serves it on board.
6. What if the passenger suddenly gets upset and shouts at you?
7. A passenger wants to drink more alcohol, but he looks already drunk.
8. You found a passenger smoking in the toilet.
9. If there is an air rage passenger on board, how would you handle it?
10. A passenger asks you to get your phone number.

자주 나오는 디커 기출 5개
1. Getting married at an early age and having own family is good?
2. Abortion.
3. You saw your colleague stealing some food which is in flight thing. You are the only one who saw this situation. What will you do and why?
4. We have only one blanket left and 6 passengers are asking for it. To whom are you going to provide it and why? -VIP, UM(Unaccompanied minor), Pregnant woman, the elderly passenger, complaining passenger, blogger-
5. There is a boat only take 5. But there are 8 who are blind person, VIP, Cabin crew, Doctor, Mother with new born baby, the elderly, Priest, Solider. Let’s discuss who will take among them?

자주 나오는 사진묘사 기출 10개
1-3. 승무원 서비스 관련 사진(Excellence Service)
4-5. 어린 승객 관련 사진(Kid Comes First)
6-8. 편안하고 현대적인 기내 관련 사진(Superior Comfort & Modern Fleet)
9-10. 기내식 관련 사진(Award Winning Cuisine)

자주 나오는 직업묘사 기출 10개
1. TV show presenter
2. Gardener
3. Actor
4. Engineer
5. Banker
6. Baker
7. Astronaut
8. Radio presenter
9. Constructor
10. Nuclear scientist

꼭 나오는 최종면접 질문 기출 20개
1. Which type are you? Taking initiative or waiting, and see?
2. How do you make people happy?
3. What do passengers expect from our airline?
4. Why do you want to join our airline?
5. What could be the disadvantages of working in this field?
6. How would your personality contribute to our airline?
7. Tell me about the best service you performed to your customers.
8. Tell me about a time you dealt with demanding (=unreasonable, picky)/ angry customer.
9. If you are busy, can you still attend to customer? If yes, how?
10. Why do you think it is important to keep a regulation? If you have, tell me about a time you broke a rule in a company.
11. What could be difficult if you worked with multinational co-worker?
12. Have you ever made some mistakes at work? And how did you handle it?
13. do you think that you working well under pressure?
14. If your colleague is under a lot of stress, how can you help her?
15. Can you tell me about the moment when you Challenge of living in multicultural country.
16. How do you adapt to a new environment? How would you adapt yourself to new circumstances?
17. If there is a co-worker who is not willing to participate, what would you do?
18. Have you ever been at conflict with co-worker or boss at work? How did you handle it?
19. Was there a time when no one else agreed with you? How did you handle it then?
20. Have you suggested any creative opinion to your company?

작가정보

저자(글) 권성애

권성애 (Sunny쌤)

에어아라비아와 에미레이트항공에서 5년간 비행을 했고, 지난 10여년간 승무원학원을 거쳐, 호텔, 컨벤션 그리고 대학원에서 호텔관광경영학을 공부하고 현재는 대학의 항공서비스학과에서 승무원 교육을 하고 있다.