항공사 여객운송 공항서비스 실무

김한성 , 박다현 , 윤준노 , 강설민 지음

한올출판사 2022년 03월 24일 출간 국내도서 : 2022년 01월 10일 출간

작품소개

책소개

이 책은 항공경영학이나 항공서비스학을 전공하는 학생과 항공사, 지상조업사 등 항공운송산업 관련 기업에 취업을 원하는 독자들이
항공사 여객운송공항서비스를 이해함으로써 학문 정진과 취업 준비에 도움이 되도록 쓰여졌다.
특히 저자들이 두 번의 신생항공사 설립에 참여하며 체득한 최신 실무자료를 최대한 반영하도록 노력했다.

목차

Chapter 01 항공운송산업의 이해

제1절 항공운송산업 기본 개념······························································2

1 하늘의 자유·운수권·항공협정······················································2

2 국내외 항공기구········································································12

3 항공사의 구분············································································17

Chapter 02 항공사 여객운송·공항서비스의 이해

제1절 공항시설의 이해··········································································22

1 Land Side··················································································22

2 Air Side(Ramp Side)·······································································23

제2절 우리나라 주요공항 및 국적항공사 보유 항공기 소개·········23

1 국내 주요 공항과 도심공항터미널·············································23

2 국적항공사 보유 항공기····························································33

제3절 발권Ticketing과 탑승수속Check-in의 이해···································44

1 발권(Ticketing)과 항공권(Air Ticket)················································44

2 탑승수속(Check-in)과 탑승권(Boarding Pass)····································45

제4절 PSSPassenger Service System····························································47

1 목적과 기능················································································48

2 주요 PSS····················································································49

제5절 항공사 여객운송·공항서비스 조직·······································52

1 항공사 본사 운송공항서비스 관리 및 지원 조직·······················52

제6절 국내 주요 항공사 상용고객 우대 프로그램 Frequent Flyer Program,

마일리지 제도·······················································································55

1 대한항공····················································································55

2 아시아나항공·············································································59

3 국내 저비용항공사 상용고객우대프로그램

(Frequent Flyer Program)···································································61

Chapter 03 항공사 여객운송· 공항서비스 실무

제1절 공항에서의 업무 ··············

인물정보

저자(글) 김한성

저자 : 김한성
성균관대학교 경영학, 한국철학 전공
숭실대학교 국제통상대학원 석사(졸업)
인천대학교 동북아물류대학원 박사(수료)

현) 경인여자대학교 항공관광과 전임교수 (조교수)
국토교통부 항공안전기술원 자문위원

전) 한양여자대학교 항공과 겸임교수
에어프레미아㈜ 경영개선 팀장
에어서울㈜ 경영전략 팀장
아시아나항공㈜ 미얀마 양곤지점장, 베트남 다낭영업소장, 미국 사이판지점 공항소장, 전략기획팀, 국제업무팀

저자 : 윤준노
한국 외국어 대학교 서양어대학 스페인어과 졸업
경기대학교 서비스경영전문대학원 서비스경영전공 재학중

현) 금호아시아나그룹 에이큐 주식회사 대표이사
전) 아시아나항공 한국지역본부 판매기획팀장
아시아나항공 시애틀지점

저자 : 강설민
총신대학교 영어교육과 졸업

현) 질병관리청 산하 대한결핵협회
전) 에어프레미아㈜ 공항서비스운영팀
에어서울㈜ 인천공항서비스지점
유네스코한국위원회 유네스코학교팀

저자(글) 박다현

저자(글) 윤준노

저자(글) 강설민