항공사 여객 서비스개론

김경혜 지음

한올 2021년 05월 04일 출간 국내도서 : 2021년 03월 10일 출간

작품소개

책소개

이 책은 국제 항공 여행의 예약을 진행할 때 관련된 다양한 서비스와 용어에 대한 정의에 대해 소개하고 있다.

여행사, 항공사 직원의 기본적인 역할은 여행객들의 여행 계획을 전문성을 가지고 돕는 것이므로, 이 책을 통해서 여러분들은 항공 산업의 공통적이고 기본적이 내용을 전문성 있게 습득하게 될 것이다.

목차

Chapter 01 공항에 대한 이해

1 공항 터미널Airport Terminal······························································· 3

2 출발 터미널················································································· 10

3 환승 지역Transit Area······································································ 20

4 도착 터미널Arrival Terminal······························································ 23


Chapter 02 항공 상품과 항공사서비스


1 항공 동맹체Airline Alliance······························································· 32

2 항공사 마일리지 프로그램Airline Loyalty Program································ 37

3 저비용 항공사의 마일리지 프로그램·············································· 41

4 항공 동맹체 마일리지 프로그램Alliances and Frequent Flyer Programs······ 45

5 서비스 클래스Cabin Class································································ 46

6 예약 클래스 코드Booking Class Code·················································· 52

7 항공 좌석 상태 조회····································································· 54

8 항공기 좌석 배치도와 좌석 배정···················································· 56

9 특수 승객 분류············································································· 62

10 특별 기내식Special Meals································································· 71

11 휠체어 서비스·············································································· 74


Chapter 03 부가서비스 Ancillaries


1 GDS 시스템을 통한 특별 요청 사항··············································· 82

2 저비용 항공사Low Cost Carrier의 유료서비스····································· 86


Chapter 04 수하물 규정

1 무료 기내 수하물Cabin Baggage······················································· 97

2 무료 위탁 수하물Checked Baggage Allowance······································ 99

3 유아/소아의 무료 위탁 수하물 규정·············································102

4 국제선 환승 시 수하물 규정························································103

5 GDS의 무료 수하물 적용 ···························································105

6 초과 수하물 규정········································································106

7 특수 수하물···············································································108

8 동물 운송···················································································109

9 위험물과 반입 제한 품목·············

작가정보

저자(글) 김경혜

ㆍ 이화여자대학교 졸업
ㆍ 한국항공대학교 항공경영대학원 석사과정
ㆍ IATA 국제 공인 자격증 보유 : IATA Pricing &Ticketing

Assisting Travelers with Special needs

BSP essential for Travel Agency

Overview of the Air transportation System

전) 타이항공사(1995~2005) Passenger Reservation &Ticketing
스칸디나비아항공사(2005~2010) 기업영업총괄 Corporate Sales Manager
가루다인도네시아항공사(2011~2018.6) 한국지사 여객영업 &마케팅 총괄 이사

현) (주)카사인터내셔널 대표
백석예술대학교 항공서비스학부 겸임교수(2018~)
한국 IATA 교육센터 대표 공인 강사(2018~)