호텔종사원이 지각하는 노동유연성이 직무만족에 미치는 영향

• 영문명: A study on the Influence of Labor Flexibility Perceived Hotel Employees on Job Satisfaction: The Moderating Effect of Social Support
• 발행기관: 관광경영학회
• 저자명: 이미숙
• 간행물 정보: 『관광경영연구』제23권 제2호, 539~561쪽, 전체 23쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2019.03.31

영문 초록

The purpose of this study is to verify the effects of labor flexibility on hotel employees' job satisfaction and to the moderating effect of social support on labor flexibility and job satisfaction. A total of 296 copies were used in the analysis of frequency, factor, reliability, multiple and moderating regression analysis utilizing SPSS 24.0 program. As a result of the study, functional flexibility of labor flexibility was not significant for job satisfaction. External numerical flexibility has a negative effect on job satisfaction, internal numerical flexibility and wage flexibility have positive effect on job satisfaction. In other words, retirement or involuntary retirement reduces job satisfaction due to job instability and wage peak system or flexible working hours system is perceived job satisfaction. The result of the moderating effect of social support showed that superiors' support had a significant effect on functional and wage flexibility and cooperative support was controlled only by the relationship of wage flexibility. Organizational support did not show any moderating effect. Conclusions of this suggest that hotel companies should maintain mutual friendly relations with their bosses and colleagues in order to activate the wage peak system and flexible working hours system rather than layoffs of employees with customer satisfaction service know-how.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결 론

참고문헌

키워드

Labor Flexibility Numerical Flexibility Function Flexibility Wage Flexibility Job Satisfaction Social Support