정서노동 및 사회적 지지가 항공사 객실승무원의 소진에 미치는 영향 연구

• 영문명: Effect of Emotional Labor and Social Support on Burnout of Airline Cabin Attendants
• 발행기관: 한국관광학회
• 저자명: 이동명
• 간행물 정보: 『관광학연구』제32권 제2호, 213~231쪽, 전체 19쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2008.04.30

영문 초록

This study examined the effect of emotional labor and social support on burnout in the perspective of conservation of resources theory. Data were Using data collected from cabin attendants of two airline companies, writer identified the results. That is, emotional labor had a positive effect on both variables in burnout, emotional exhaustion and dehumanization. The level of workload, one of dimensions of job demand, was related with emotional exhaustion but it wasn't with dehumanization. superior and colleague support, had a negative effect on emotional exhaustion and dehumanization. They function to lower the level of burnout. Further, found were the workload and emotional labor had more effects on emotional exhaustion than dehumanization

목차

I. 서론

II. 이론적 고찰 및 가설 설정

III. 연구방법

IV. 가설검증

V. 결론

참고문헌

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